Pay Pal Information

You can pay for your monthly Format Subscription with either a Credit Card or a PayPal account. You can see or change your account at any time at https://format.com/site/settings/subscription


Why did my PayPal Transaction Fail?

If you received notice that your PayPal Subscription had a transaction failure then you need to update your payment options with PayPal. PayPal will retry the transaction three days after the first failure. If this attempt also fails then PayPal will retry a second and final time five days later.


Why was my PayPal Subscription Cancelled?

PayPal will email you a notification that your PayPal Subscription was cancelled if any of the following occur:

  1. PayPal cancels your PayPal Subscription because you had too many failed transactions; or
  2. You manually cancelled your PayPal Subscription; or
  3. You requested that Format cancel your PayPal Subscription on your behalf.

Once your PayPal Subscription is cancelled then we give you up to three weeks to enter new payment information before your Format site becomes inactive. You can create a new PayPal Subscription or add a Credit Card any time at https://format.com/subscription_update


Why was my PayPal Subscription Suspended?

This can happen for a couple of reasons. Most often, it is because we have put your PayPal Subscription on hold so that you can redeem a free month. During this time you won't be charged for Format. Your PayPal Subscription will resume once your free or prepaid month has ended.

The other reason this might happen is that PayPal has suspended your subscription because they cannot collect payment. If this is the case, you will need to log in to your PayPal account to amend your payment information.


Why was my PayPal Subscription Resumed?

You're currently redeeming a free or prepaid month. Now that it is almost over your PayPal Subscription was resumed so that we can collect next month's charge for your Format site.

Need more help?

If you have questions, concerns, or if you would like more detailed information, please email us at info@format.com