Rated the best portfolio solution by creatives.

Frequently Asked Questions

• Do I need to know how to code?

  You absolutely do not need to know how to code to create a professional online portfolio. Your Format site comes with intuitive tools and 24/7 help from Format Experts that make it easy to customize your site exactly the way you want. Of course, if you want to personalize your website even more, our Pro and Unlimited plans offer access to CSS and HTML editing.

• I already have a custom domain. Can I use it with Format?

  Of course! If you already have a custom domain, you can connect it to your Format website. Our Customer Support team connects user domains to make the process easier. If you’re more hands-on we have support articles to get you started, and our Format Experts are available any time you need help.

• Does Format include hosting for my website?

  All Format plans automatically include hosting so you don’t need to purchase hosting services through a third party.

• I’m bad at learning new software, will someone help me?

  Absolutely! You can get actionable feedback and help with Format Experts. Schedule a one-on-one consultation with our experienced team members to make the most of your portfolio. Format Experts can help you build and optimize a new website or review and make recommendations for your current site—advising on curation, themes and design, SEO, gallery and custom page creation, setting up and selling with your online store, and much more.

• Are Format sites mobile-ready?

  Absolutely! All our themes are optimized to be viewed across all devices and platforms: from high-res desktops to laptops and smartphones.

• Is it easy to use?

  Yes! Ease of use is our main priority—without sacrificing unique, customizable designs that make your work shine.

• What makes Format better than what I currently use?

  We’re a one-stop shop. We have everything you need all in one place: proofing, store, blogging, and beautiful themes to showcase your work. Format also focuses on building the best product for creators like you looking to showcase their work in dynamic and impactful ways. We improve Format on a monthly basis and work hard to have an understanding of what you need in order to succeed. We care about your success. We’re also top rated by third-party reviews compared to other website builders on the market.

• Can I cancel at any time?

  Absolutely! We would be sad to see you go, but we want you to find the right solution for you. You can reach out to our Customer Success team at any time if something isn’t working and we’ll do our best to solve the issue together. For a full refund, cancellations for a yearly plan must take place within the first 30 days.